Privacy Policy

Privacy Policy

Last Updated: 19 August 2026

Voices of Heaven™ respects your privacy and is committed to protecting the personal and sensitive information entrusted to us.

This Privacy Policy explains how Voices of Heaven™ collects, uses, stores and discloses personal information in connection with our music therapy services and website.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

The information we collect will depend on your relationship with Voices of Heaven™ and may include:

Personal and Contact Information

  • name;

  • date of birth;

  • address;

  • telephone number;

  • email address;

  • parent, guardian, nominee or representative details; and

  • emergency contact information.

Health and Sensitive Information

Where reasonably necessary to provide music therapy services, we may collect information about:

  • disability, diagnosis and medical history;

  • medications;

  • developmental, behavioural, emotional, psychological, communication and sensory needs;

  • relevant health conditions;

  • therapy history;

  • functional capacity and support needs;

  • treatment and therapy goals; and

  • other information relevant to the safe and effective provision of music therapy.

NDIS Information

For NDIS participants, we may collect information including:

  • NDIS participant details;

  • NDIS goals;

  • plan dates and relevant funding information;

  • plan management arrangements;

  • plan manager or support coordinator details; and

  • information reasonably required for invoicing, reporting and provision of agreed supports.

Clinical and Service Information

We may maintain records relating to:

  • referrals and assessments;

  • appointments and attendance;

  • therapy plans and goals;

  • session and progress notes;

  • reports and recommendations;

  • communications relating to the provision of services; and

  • invoices and payment records.

Website Information

When you use our website, certain technical information may be collected, such as your IP address, browser type, device information and website usage information. Cookies and similar technologies may also be used to assist with website functionality and performance.

2. How We Collect Information

We generally collect personal information directly from the client, participant, parent, guardian, nominee or authorised representative.

Where appropriate and with relevant consent or authority, information may also be obtained from other people involved in the client’s care or support, such as healthcare and allied health professionals, schools, support coordinators, plan managers and other service providers.

3. Why We Collect and Use Information

Voices of Heaven™ may collect and use personal information to:

  • assess referrals and determine appropriate music therapy supports;

  • provide individual or group music therapy services;

  • develop therapy goals and treatment plans;

  • monitor and document progress;

  • prepare assessments, progress reports and recommendations;

  • communicate with clients, representatives and relevant members of a client’s support team;

  • schedule and manage appointments;

  • administer NDIS-funded services;

  • prepare and process invoices and payments;

  • maintain clinical and business records;

  • respond to enquiries and complaints;

  • improve our services and website; and

  • comply with professional, legal and regulatory obligations.

We will only collect health and sensitive information where it is reasonably necessary for our services and where collection is permitted by law.

4. Disclosure of Personal Information

Voices of Heaven™ does not sell personal or health information.

Information may be disclosed where reasonably necessary for the provision or administration of services, including to:

  • the client or their authorised representative;

  • relevant healthcare, allied health or support professionals where appropriate and authorised;

  • NDIS plan managers and support coordinators where necessary;

  • the National Disability Insurance Agency where required or authorised;

  • service providers who assist with administration, technology, payment processing or secure information management; and

  • government, regulatory, legal or emergency authorities where required or authorised by law.

Where possible and appropriate, client consent will be obtained before sharing health information with another professional or organisation.

5. Children and Participants Requiring a Representative

Many Voices of Heaven™ clients are children or participants who have a parent, guardian, nominee or other authorised representative involved in their services.

Where appropriate, consent may be obtained from an authorised parent, guardian, nominee or representative.

Voices of Heaven™ will seek to respect the client’s views, preferences, dignity and participation in decisions about their services to the extent appropriate to their age, circumstances and capacity.

6. Photographs, Audio and Video Recordings

Photographs, audio recordings or video recordings will only be collected or used in accordance with the consent provided by the client or their authorised representative.

Consent for clinical or therapeutic recording does not automatically constitute consent for promotional, marketing, research or public presentation purposes.

Separate consent will be obtained where required for uses outside the purposes originally agreed to.

Consent may be withdrawn for future use by contacting Voices of Heaven™.

7. Storage and Security

Voices of Heaven™ takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically and, where applicable, in physical records. Reasonable administrative, technical and physical safeguards are used to protect information.

Personal information is retained for as long as required for clinical, professional, administrative and legal purposes and is securely destroyed or de-identified when it is no longer required, where permitted by law.

8. Access and Correction

You may request access to personal information Voices of Heaven™ holds about you or the person you are authorised to represent.

You may also request correction of information that you believe is inaccurate, incomplete, out of date or misleading.

Some exceptions may apply where permitted or required by law.

Requests can be made using the contact details below.

9. Data Breaches

If Voices of Heaven™ becomes aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable privacy laws, including notification requirements where applicable.

10. Cookies and Third-Party Websites

Our website may use cookies or similar technologies to support website functionality and understand website usage.

Our website may also contain links to third-party websites. Voices of Heaven™ is not responsible for the privacy practices or content of external websites.

11. Marketing Communications

We may send information about Voices of Heaven™ services where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time.

Clinical, appointment, administrative and service-related communications are not considered marketing communications.

12. Privacy Concerns and Complaints

If you have a question or concern about how your personal information has been handled, please contact Voices of Heaven™.

We will take reasonable steps to investigate and respond to privacy concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, practices or legal obligations.

The current version will be published on the Voices of Heaven™ website with the date of the latest update.

14. Contact Us

Voices of Heaven™
ABN 78 364 051 284
C4, 3 Burbank Place
Norwest NSW 2153
(By appointment only)

Email: info@voicesofheaven.com.au
Phone: 0412 034 516